Shipping Policy
SHIPPING POLICY
Last Updated: Sep 2, 2026
Welcome to VISIONAIR SOCIETY.
We are committed to delivering premium-quality products with exceptional service. Every item is produced especially for you after your order has been placed. This made-to-order approach helps reduce overproduction while ensuring each product meets our quality standards.
Please read the information below regarding our shipping process.
Order Processing
All VISIONAIR SOCIETY products are made on demand.
Once your order has been placed, production begins immediately.
Processing Time
- 1–4 business days
During busy periods, holidays, product launches or promotional campaigns, processing may take slightly longer.
Orders are processed Monday through Friday, excluding public holidays.
Estimated Delivery Times
After production has been completed, estimated shipping times are:
- Netherlands: 3–8 business days
- Belgium: 3–8 business days
- Germany: 3–8 business days
- France: 3–8 business days
- Spain: 4–9 business days
- Canada: 5–10 business days
Delivery times are estimates and may vary depending on carrier performance, customs, weather, or seasonal demand.
Shipping Costs
We proudly offer:
FREE EU SHIPPING on all orders over €50.
For orders below €50, shipping costs are calculated automatically during checkout based on your shipping destination. No hidden fees will be added after checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. Please allow up to 24–48 hours for tracking information to become active.
Multiple Shipments
Some orders may arrive in separate packages when products are produced at different fulfillment facilities or require different production methods. You will receive tracking information for each shipment.
Production & Fulfillment
Our products are produced using trusted fulfillment partners located across Europe. To reduce delivery times whenever possible, your order may be fulfilled at the production facility closest to your shipping destination.
Customs & Import Duties
Orders shipped within the European Union generally do not incur additional customs charges. For orders delivered outside the European Union, including Canada, customs inspections, duties, taxes or import fees may apply. Any customs fees imposed by the destination country remain the responsibility of the customer.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. If an incorrect address is provided and the order has entered production or has been shipped, we may not be able to modify or cancel the shipment. Additional shipping costs may be the responsibility of the customer.
Lost Packages
If your tracking shows delivery but you have not received the package, please check with household members, contact the carrier, and wait 24 hours. If your package still cannot be located, contact us.
Damaged or Defective Items
If your order arrives damaged, defective or incorrect, contact us within 14 days of receiving your order with your order number, description, and clear photos of the product and packaging.
Order Changes & Cancellations
Because every product is made to order, orders enter production quickly. Changes cannot be guaranteed once production has started. Cancellation requests must be submitted as soon as possible after placing your order.
Sustainability
Every item is created only after ordered. By producing on demand rather than in bulk, we help reduce unnecessary waste and excess inventory.
Contact Us
Email: info@visionairsociety.com
We aim to respond within 1–2 business days.