Contact us
CONTACT US
We’d Love to Hear From You
At VISIONAIR SOCIETY, we're here to help — whether it's a question about your order, sizing, shipping, or you just want to know more about what we're building. Small team, real people, actually reading your email.
Customer Support
info@visionairsociety.com
Our Customer Care team aims to respond to all inquiries within 1–2 business days.
Support Hours:
Monday – Friday
09:00 – 17:00 (CET)
Please note that response times may be slightly longer during public holidays, weekends, or product launches.
Before Contacting Us
To help us assist you as quickly as possible, please include the following information in your email:
- Full Name
- Order Number (if applicable)
- Email Address used for your purchase
- A detailed description of your inquiry
- Photos (if your request concerns a damaged or incorrect item)
Providing this information allows us to resolve your request more efficiently.
Frequently Asked Questions
Many common questions can be answered in our FAQ, including:
- Shipping & Delivery
- Returns & Refunds
- Order Tracking
- Product Care
- Sizing Information
- Payment Methods
We recommend reviewing our FAQ before contacting support.
Shipping Questions
If you have questions regarding shipping times or tracking, please include your order number in your message.
Estimated delivery times:
- Netherlands: 3–8 Business Days
- Belgium: 3–8 Business Days
- Germany: 3–8 Business Days
- France: 3–8 Business Days
- Spain: 4–9 Business Days
- Canada: 5–10 Business Days
Returns & Refunds
Want to return something? You've got 30 days, no reason needed — see our Returns & Refund Policy. If your product arrives damaged, defective, or incorrect, contact us within 14 days of delivery and we'll fix it for free.
To help us process your request, please include:
- Your Order Number
- Clear photos of the product
- Photos of the packaging
- A brief explanation of the issue
Our team will review your request and provide an appropriate solution as quickly as possible.
Business & Partnership Inquiries
For collaborations, media requests, wholesale opportunities, or business partnerships, please contact us via:
info@visionairsociety.com
Please include “Business Inquiry” in the subject line.
Our Commitment
We're not a call center. It's a small team that actually reads your email and gives you a real answer — not a script.
Thank you for choosing VISIONAIR SOCIETY.
We look forward to assisting you.