FAQ
Got a question? We've probably answered it below. If not, just email us — a real person reads every message.
Orders
1. How do I place an order?
Pick what you want, add it to your cart, and check out. That's it.
2. Can I change my order?
If we haven't started making it yet, yes. Email us as soon as you can and we'll do our best.
3. Can I cancel my order?
Before we start making it, just email us and we'll stop it. And once it arrives, you still have 14 days to change your mind — see our Right of Withdrawal page.
4. Can I order as a gift?
Of course. Good taste is worth sharing.
5. Will I get an order confirmation?
Yes, right after you check out. Check your inbox (and your spam folder, just in case).
6. Can I order more than one thing?
Order as much as you like. No limits.
7. Can I use two discount codes?
Just one per order, sorry. Pick the better one.
8. Are your products made to order?
Yes, every single one. Nothing sits in a warehouse — we make it after you order it. This doesn't change your right to send it back.
Shipping
9. Where do you ship?
Right now: the Netherlands, Belgium, Germany, France, Spain, and Canada. More countries coming.
10. Is shipping free?
Yes, on orders over €125. Under that, you'll see the cost at checkout.
11. How long does shipping take?
Europe: 3–8 business days. Canada: 5–10 business days.
12. Can I track my order?
Yep. We'll email you a tracking link as soon as it ships.
13. Why isn't my tracking updating?
Give it up to 48 hours. Tracking often takes a bit to catch up — your order isn't lost.
14. Do you ship worldwide?
Not yet, just the countries listed above. We're working on it.
15. Will I have to pay customs fees?
Maybe, if you're ordering from outside the EU. Those fees come from the carrier, not us.
16. My package is late. What now?
Give it a few extra days first — delays happen. If it's still missing, email us and we'll track it down.
Returns & Refunds
17. Can I return my order?
Yes. You get 14 days by law, and we give you 30. Just keep it unworn and unwashed. Full details on our Right of Withdrawal page.
18. Can I exchange something?
We don't do straight swaps. Send it back for a refund and order the size you want — that's the fastest way to get it right.
19. What if my item arrives damaged?
Email us within 14 days with a photo and your order number. We'll fix it.
20. When will I get my refund?
Once approved, it takes 5–10 business days to land back in your account.
21. Who pays for return shipping?
You do, unless we made a mistake or the item showed up damaged — then it's on us.
22. Can I return something I've worn?
No, sorry. Items need to be unworn and in original condition.
23. What if I ordered the wrong size?
Send it back within 30 days for a refund, then reorder. But check the size guide first — there are real measurements on every product page, and it saves you the hassle.
24. What if I got the wrong item?
That's on us. Email us and we'll sort it out fast.
Products
25. What are your clothes made of?
You'll find the full material breakdown on each product page.
26. Is the quality actually good?
Yes. We use heavyweight cotton and don't cut corners on printing. Check the reviews if you want a second opinion.
27. How should I wash it?
Cold wash, inside out, tumble dry low. Don't iron directly on the print.
28. Will the colors look exactly like the photos?
Very close, but not perfect. Every screen shows color a bit differently.
29. Are your products sustainable?
We only make things after you order them, so there's no leftover stock going to waste. It's not perfect, but it's a lot better than overproducing.
30. Will sold-out items come back?
Some will, some won't. Limited drops stay limited.
31. Do you do limited collections?
Regularly. Some of them never come back, so grab it if you love it.
32. Do you sell gift cards?
Not yet, but we'll let you know when we do.
Payments
33. How can I pay?
iDEAL, Visa, Mastercard, PayPal, Apple Pay, and Google Pay.
34. Is it safe to pay here?
Yes. Every payment goes through a secure, trusted provider. We never see your card details.
35. When do you charge me?
At checkout. No surprise charges later.
36. Can I pay in a different currency?
Depends on where you are and your checkout settings.
Account & Support
37. Do I need an account to order?
Nope. You can check out as a guest.
38. How do I reach you?
Email info@visionairsociety.com. We read everything.
39. How fast do you reply?
Usually within 1–2 business days.
40. Where can I find your policies?
Shipping, Returns & Refunds, Right of Withdrawal, Privacy, and Terms & Conditions are all linked in the footer.
41. What personal info do you collect?
Only what's in our Privacy Policy. Nothing more, and we don't sell it.
42. How do I unsubscribe from emails?
There's an unsubscribe link at the bottom of every email we send.
43. I entered the wrong address. Help?
Email us right away. If we haven't started making your order, we can usually still fix it.
44. Something's wrong with my order.
Email us your order number and a photo if you have one. We'll take care of it.
45. How do I hear about new drops?
Sign up for our emails or follow us. New releases, restocks, and nothing else.